User Guide

Order flow

select purchase

Please check the specifications on the product detail page.

add to cart

Once you have decided on the product, press the "Add to Cart" button to proceed to the ordering process. If you want to continue shopping, please press the "Continue Shopping" button.


Please select the delivery address, delivery method, and payment method. If you are a registered member, when you log in, your registered customer information will be displayed, so please check it before proceeding with your order.

Arrival confirmation of order confirmation email

After placing an order, an order confirmation email will be sent to your registered email address. We will usually send it by the next business day, so if you do not receive it, please contact us at

shipment of goods

After confirming your order, we will ship the product within 3 to 5 business days. Since it varies depending on each product, in that case we will send you a separate e-mail with the shipping date information.
If you do not receive it, please contact us at

About membership registration

If you check "Receive the latest news and limited information by e-mail", we will deliver advantageous sale information and useful information, so please register.

payment method

You can choose from credit card, amazonpay, cash on delivery, bank transfer (prepayment), convenience store payment.

credit card

The cards that can be used are "VISA", "MASTER", "AMERICAN EXPRESS" and "JCB". Payment in installments or one-time payment can be used depending on each card company.
credit card icon

Amazon Pay

With Amazon Pay, you can shop as easily and securely as you would on Amazon.
By using the shipping address and payment information registered in your Amazon account, you can complete your order in as little as two clicks.
Please log in to your Amazon account and select "AmazonPay" as the payment method to complete your order.

cash on delivery

Please pay in cash at the time of product delivery by handing it over to the shipping company.
The cash on delivery fee will be as follows according to the product price.
[Less than 10,000 yen] 330 yen [10,000 yen or more and less than 30,000 yen] 440 yen [30,000 yen or more and less than 100,000 yen] 660 yen [100,000 yen or more and less than 300,000 yen] 1,100 yen .
*Credit cards cannot be used.
*Cash on delivery may not be available for deliveries to some remote islands.

Bank transfer (prepayment)

Bank Name: PayPay Bank
Branch Name: Business Sales Department (Branch Number 005)
Account type: Normal
Account Number: 1788698
Account name: f) Refactory

This is the bank account of refactory Co., Ltd., which operates our shop.
PayPay Bank is an Internet-only bank of the Sumitomo Mitsui Banking Group.
Transfers can be made from ATMs of financial institutions, counters, and online banking.
*The transfer fee is a fee of each financial institution and will be borne by the customer.
*Items will be shipped after confirmation of payment.

KOMOJU/convenience stores/others

This is a payment method in which you pay at each convenience store with the payment number issued at the time of transaction.
It is an easy-to-use payment method because you can make payments at convenience stores throughout Japan 24 hours a day, 365 days a year.
The following convenience stores are supported.

・Daily Yamazaki Make a note of the "online payment number/payment number" notified by this site when purchasing products, and go to each convenience store. Tell the store cashier "online payment", enter the "online payment number" on the cashier's screen for customers, and pay the price.

・FamilyMart Make a note of the "receipt number" (or "customer number" and "confirmation number") notified by this site when purchasing products, and go to the FamilyMart store. Enter the number into the multimedia terminal Famiport installed in the store, and pay at the cash register with the issued application ticket.

・Lawson ・Ministop Make a note of the “customer number” and “confirmation number” notified by this site when purchasing the product, and go to the Lawson or Ministop store. Enter the number into the multimedia terminal Loppi or MINISTOPLoppi installed in the store, and pay at the cash register with the issued application ticket.

・ Seicomart Start the procedure at the club station terminal installed at the Seicomart store. With the "reception number" and the "telephone number" used for payment, enter the number from the "Internet reception" button on the bottom left of the top screen of the club station terminal, and use the issued application ticket at the cash register. Please pay.

*Excuse me, but payment in advance at each convenience store payment will be accepted. *Payment deadline is 10 days from the date of purchase.
Please note that if the deadline has passed, it will be automatically canceled.

About shipping and delivery

Shipping for tying traps, parts, and other anti-animal goods

Trap traps and parts other than heavy items are uniformly 1,100 yen (tax included) nationwide. All over Japan, we will deliver directly by Sagawa Express.
If the total amount is ¥18,000 (excluding tax) or more, shipping is free.
*Additional shipping charges may be incurred for Hokkaido, Okinawa, and remote islands.

Shipping of heavy items such as box traps and enclosure traps

Heavy items such as box traps and enclosure traps are free of charge, but a separate fee will be charged for delivery to Hokkaido, Okinawa, and remote islands.
It becomes the office stop of Fukuyama Transporting basically.
If you are far from our sales office, we also accept direct delivery. Please select "direct delivery to the specified address (car delivery)" displayed on the product page. This is also stated on each product page, so please check it.

Contact telephone number: 050-8880-2330 *Reception hours: 9:00 to 17:00 on weekdays (excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays)
Fax number: 0985-68-3695
*We also accept orders by phone or fax.

Regarding delivery

The time from ordering to delivery varies depending on the product availability and delivery area, but as a general guideline, it will be within 5 business days.
Please note that orders placed on Saturdays, Sundays and public holidays will be processed on the next business day.
In addition, the products you ordered will only be shipped on weekday business days. Please note that shipping may be delayed depending on the arrival status of the product.

In the case of bank transfer (prepayment), the order will be confirmed after the payment is confirmed, and the product will be shipped within 5 business days after the order is confirmed.

If you order multiple items, we will ship all items as soon as the item with the longest estimated shipping time is ready for shipment. Please note.

Regarding the long-term absence of the recipient after the product has been shipped

After the product has been shipped, if the delivery is not completed due to the absence of the customer and the product is returned to our shop after the storage period at the shipping company has expired, the order will be automatically canceled.
In addition, the customer will be charged for the actual shipping costs incurred when returning the product. Thank you for your understanding.


If the delivered product has defects or is different from the ordered product

We take all possible measures regarding quality control and delivery, but in the unlikely event that the product is damaged, please contact us within 7 days after the product arrives.
We will replace the product with a non-defective product at our expense.
If any of the above applies to you, please contact us as soon as possible.

Returns, exchanges, and cancellations due to customer convenience

Returns and exchanges due to customer's convenience, such as "the product is different from what I imagined", "I bought it at another store after ordering, so it is no longer needed", etc., must be unopened and unused. Only within 7 days after product delivery.
Please contact the following by email or phone.
If you have not contacted the shop in advance, we are very sorry, but we cannot accept it.
However, the customer is responsible for the shipping fee, settlement fee (including the cash-on-delivery fee in the case of cash-on-delivery settlement), settlement processing fee, and return shipping fee.

*Please note that we cannot accept returns for the following reasons.
○ Products that have been opened or used. However, if the product is defective, we will accept returns regardless of whether the product has been opened or not.
○ When the product is damaged or soiled due to the customer's negligence.
○ Products that have been delivered for more than 7 days.
○ If you have not contacted the shop in advance.
*Please contact us in advance via e-mail ( or the inquiry form.

Various inquiries

Phone: 050-8880-2330 *Reception hours: 9:00-17:00 on weekdays (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays)
Fax number: 0985-68-3695